FREQUENTLY ASKED QUESTIONS
Shipping & Logistics
Yes, you may pick up at our partnered logistical warehouses while some of our manufacturers allow pick-ups directly from their factories to further reduce your costs!
Yes, you may pick up at our partnered logistical warehouses while some of our manufacturers allow pick-ups directly from their factories to further reduce your costs!
Yes we offer delivery and installation services. If you prefer to do a pick up only, delivery only, or installation only service to minimize your costs–in most cases we are able to accommodate your logistical needs.
General
We certainly do! and depending on our work queue and your project size, we can even provide full scale designs within 1-7 business days.
We certainly do! and depending on our work queue and your project size, we can even provide full scale designs within 1-7 business days.
Yes, we offer complimentary site measurements complete with renders of our proposal in the lower mainland of BC. However, on-site measurements outside of this area may not be possible or will be chargeable.
Yes, we are able to ship, deliver, and install to all other provinces. However, we cannot provide our complementary site-measurements and on-site consultations. To ensure that we are able to provide our best service, we suggest that you or your company provide us with an accurate floor plan with your specific design requirements, budgetary needs, and delivery/installation deadlines.
We are able to ship material samples.
Payment
Credit cards, cheques, e-transfers, wire transfers, and electronic funds transfer (EFT)
Credit cards, cheques, e-transfers, wire transfers, and electronic funds transfer (EFT)
Purchase order can be emailed to info@movadointeriors.com.
For any orders above $5000, the client must pay a minimum of 50% deposit in advance and the other remaining 50% is due prior to delivery. In some cases, we also may make exceptions to this case such as government contracts and public contract bids.
For any orders below $5,000, the client must pay the order in full amount unless approved by Movado Interiors Inc.
Returns & Warranties
Any custom-made products and/or made-to-order products are final sale. Products that are approved for returns/refunds are subject to up to a 30% restocking fee, unless approved by Movado Interiors.
Any custom-made products and/or made-to-order products are final sale. Products that are approved for returns/refunds are subject to up to a 30% restocking fee, unless approved by Movado Interiors.
Please send us an email at info@movadointeriors.com, complete with pictures and a summary of the problem(s). Please do not make any repairs or alterations to the product as this may forfeit any returns, exchanges, or warranties.
Most, if not all, of our products are covered by warranties with few exceptions. Depending on the manufacturer of the product, warranties may range from a year to a lifetime depending on the component. There are cases where warranties become void. These may be due to: removing warranty labels off the products, making alterations to products, abuse or misuse, and other terms specified by the particular manufacturer/builder does not cover.
Yes, assuming these products are from one of our partners. However, supplying parts and any servicing of the furniture will be billable.
Most manufacturers will put a sticker on the underside of their products such as underneath chairs and desks. Please do not take these stickers off as removing these may void product warranties. These stickers will include all details about the warranty coverage. If there are no stickers available feel free to contact us at info@movadointeriors.com and provide as many documentations about your order such as receipts, invoices, purchase orders, etc. and we can find your file from there!