FREQUENTLY ASKED QUESTIONS
Welcome to our Frequently Asked Questions (FAQ) page! Here you’ll find comprehensive answers to common inquiries about Movado Interiors’ office furniture products, space planning services, policies, and processes. Whether you’re in Vancouver or elsewhere in Canada, we aim to provide clarity on everything from consultations to delivery and warranties.
Shipping & Logistics
Yes, you may pick up at our partnered logistical warehouses while some of our manufacturers allow pick-ups directly from their factories to further reduce your costs!
Yes, you may pick up at our partnered logistical warehouses while some of our manufacturers allow pick-ups directly from their factories to further reduce your costs! We strive to make office furniture pick-up convenient in the Vancouver area and beyond.
Yes, we offer comprehensive office furniture delivery and installation services. If you prefer to arrange a pick-up only, delivery only, or installation only service to minimize your costs – in most cases, we are able to accommodate your logistical needs for office furniture in Vancouver.
General
We certainly do! and depending on our work queue and your project size, we can even provide full scale designs within 1-7 business days.
Yes, we offer complimentary on-site measurements complete with renders of our proposal in Vancouver and the Lower Mainland of BC. However, on-site measurements outside of this specific area may not be possible or will be chargeable. This ensures accurate office space planning for your project.
Yes, Movado Interiors is able to ship, deliver, and install office furniture to all other provinces in Canada, including Alberta, Ontario, Quebec, and more. However, we cannot provide our complementary on-site measurements and consultations outside of Vancouver’s Lower Mainland. To ensure we provide our best nationwide service, we suggest you provide us with accurate floor plans and specific office furniture design requirements.
Yes, we are able to ship material samples for our various office furniture finishes and wallcoverings to help you make informed design decisions.
Payment
Credit cards, cheques, e-transfers, wire transfers, and electronic funds transfer (EFT)
We accept various forms of payment for your office furniture order, including credit cards, cheques, e-transfers, wire transfers, and electronic funds transfer (EFT).
For any office furniture orders above $5,000, clients must pay a minimum of 50% deposit in advance, with the remaining 50% due prior to delivery. We may make exceptions for certain cases such as government contracts and public contract bids.
Returns & Warranties
Any custom-made products and/or made-to-order products are final sale. Products that are approved for returns/refunds are subject to up to a 30% restocking fee, unless approved by Movado Interiors.
Any custom-made office furniture and/or made-to-order products are final sale. Products that are approved for returns/refunds are subject to up to a 30% restocking fee, unless approved by Movado Interiors. Please review our office furniture return policy for full details.
Please send us an email at info@movadointeriors.com, complete with pictures and a summary of the problem(s). Please do not make any repairs or alterations to the damaged office furniture product, as this may forfeit any returns, exchanges, or warranties.
Most, if not all, of our office furniture products are covered by warranties with few exceptions. Depending on the manufacturer of the product, warranties may range from a year to a lifetime depending on the component. Our team can clarify specific office furniture warranty details.
Office furniture warranties may become void due to: removing warranty labels off the products, making unauthorized alterations to products, abuse or misuse, or other terms specified by the particular manufacturer/builder does not cover.
Yes, assuming these products are from one of our partner office furniture brands. However, supplying parts and any servicing of the furniture will be billable.